At Ouzlo, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
We accept refund requests for the following reasons:
- The item received is defective or damaged.
- The item is significantly different from the description on our website.
- The wrong item was shipped.
2. Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned in its original condition, unworn, and unwashed.
- Refund requests must be initiated within 30 days of receiving the item.
- Proof of purchase (order confirmation or receipt) must be provided.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our customer support team at [Your Support Email] with your order number and a description of the issue.
- Attach clear photos of the item showing any defects or damage.
- Wait for our team to review your request. You will receive a response within 2-3 business days.
4. Refund Process
Once your refund is approved:
- Refunds will be issued to your original payment method.
- Processing times may vary depending on your payment provider, typically taking 5-10 business days.
5. Non-Refundable Items
We do not offer refunds for:
- Items purchased on sale or clearance.
- Change of mind after the item has been shipped.
- Items not returned in their original condition.
6. Return Shipping
- If the return is due to our error (e.g., defective, damaged, or wrong item), we will cover the return shipping costs.
- For other returns, customers are responsible for return shipping costs.
7. Exchanges
If you wish to exchange an item, please contact us. Exchanges are subject to product availability.
8. Cancellations
Orders can be canceled within 24 hours of purchase. Once the order is processed or shipped, it cannot be canceled.