At Ouzlo, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return your item(s) in accordance with the following policy.
1. Returns Eligibility
We accept returns under the following conditions:
- The item is unused, unworn, and unwashed.
- The item is returned in its original packaging with all tags attached.
- Return requests are initiated within 30 days of receiving the item.
- Proof of purchase (e.g., order confirmation or receipt) is provided.
2. Items Not Eligible for Return
The following items are non-returnable:
- Items purchased on sale or clearance.
- Items damaged due to misuse or improper care.
- Customized or personalized items.
3. How to Initiate a Return
To start a return:
- Email our customer support team at [Your Support Email] with your order number and reason for return.
- Wait for our team to approve your return request and provide return instructions.
- Ship the item to the return address provided.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly sent.
- We recommend using a trackable shipping method to ensure the safe return of your item.
5. Refunds for Returns
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.
6. Exchanges
- We offer exchanges for items of the same value, subject to stock availability.
- Contact our support team to arrange an exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will work with you to resolve the problem, including sending a replacement or issuing a refund.
Contact Us
For questions or assistance with returns, please reach out to us:
Email: Contact@ouzlo.com